{"id":255,"date":"2005-06-13T22:16:17","date_gmt":"2005-06-13T20:16:17","guid":{"rendered":"https:\/\/concertience.fr\/leblog\/2005\/06\/13\/accompagner_les-2\/"},"modified":"2005-06-13T22:16:17","modified_gmt":"2005-06-13T20:16:17","slug":"accompagner_les-2","status":"publish","type":"post","link":"https:\/\/concertience.fr\/leblog\/accompagner_les-2\/","title":{"rendered":"Accompagner les structures ayant une activit\u00e9 de service"},"content":{"rendered":"

Accompagner les structures ayant une activit\u00e9 de service<\/span><\/strong><\/p>\n

L’un des fils rouges de mes exp\u00e9riences professionnelles est d’avoir travaill\u00e9 dans des structures de service \u00e0 des clients :<\/p>\n

– soci\u00e9t\u00e9 de service informatique<\/p>\n

– hotellerie et restauration<\/p>\n

– projets \u00e0 destination d’autres services et d’autres projets de l’entreprise (clients internes)<\/p>\n

J’ai \u00e9galement accompagn\u00e9 des personnes dans le secteur de la sant\u00e9 et dans la relation commerciale.<\/p>\n

Je suis frapp\u00e9e de constater que je rencontre de nombreuses personnes qui sont en grande difficult\u00e9 dans ces activit\u00e9s de services (stress, fatigue, tensions, voire conflits).<\/p>\n

Les personnes vivent en permanence une tension dont elles ont rarement conscience entre :<\/p>\n

– leur relation au Client<\/u><\/strong> : il convient que cette relation soit professionnelle : sourire, disponibilit\u00e9, sens du service, r\u00e9activit\u00e9…<\/p>\n

– leur relation \u00e0 elle-m\u00eame<\/u><\/strong> : respect de leur rythme, organisation de leur travail…<\/p>\n

– leur relation \u00e0 la structure et aux coll\u00e8gues<\/u><\/strong> qui suppose que chacun peut exprimer ses Besoins, faire des demandes, s’exprimer et \u00e9couter, faire confiance, d\u00e9l\u00e9guer…<\/p>\n

Je constate que, lorsque la personne prend conscience de ce qu’elle vit sur ces 3 plans, elle devient capable de mieux g\u00e9rer le stress li\u00e9 aux m\u00e9tiers de service, de mieux coop\u00e9rer avec son environnement, de mettre en place des solutions cr\u00e9atrices et performantes avec ses coll\u00e8gues et avec elle-m\u00eame.<\/p>\n

La personne devient alors capable d’am\u00e9liorer la qualit\u00e9 de son service au client tout en am\u00e9liorant ses relations avec les coll\u00e8gues et son bien-\u00eatre. <\/p>\n

Je propose donc, dans ces contextes, un accompagnement individuel ou collectif sp\u00e9cifique qui permet aux personnes de prendre conscience de leurs modes de fonctionnement usuels et de modifier en profondeur leurs relations \u00e0 soi et aux autres.<\/p>\n","protected":false},"excerpt":{"rendered":"

Accompagner les structures ayant une activit\u00e9 de service L’un des fils rouges de mes exp\u00e9riences professionnelles est d’avoir travaill\u00e9 dans des structures de service \u00e0 des clients : – soci\u00e9t\u00e9 de service informatique – hotellerie et restauration – projets \u00e0 destination d’autres services et d’autres projets de l’entreprise (clients internes) J’ai \u00e9galement accompagn\u00e9 des personnes… Lire plus »<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[62],"tags":[],"class_list":["post-255","post","type-post","status-publish","format-standard","hentry","category-notre-offre-en-coaching"],"yoast_head":"\nAccompagner les structures ayant une activit\u00e9 de service - Le blog de Fran\u00e7oise Keller<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/concertience.fr\/leblog\/accompagner_les-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accompagner les structures ayant une activit\u00e9 de service - Le blog de Fran\u00e7oise Keller\" \/>\n<meta property=\"og:description\" content=\"Accompagner les structures ayant une activit\u00e9 de service L’un des fils rouges de mes exp\u00e9riences professionnelles est d’avoir travaill\u00e9 dans des structures de service \u00e0 des clients : – soci\u00e9t\u00e9 de service informatique – hotellerie et restauration – projets \u00e0 destination d’autres services et d’autres projets de l’entreprise (clients internes) J’ai \u00e9galement accompagn\u00e9 des personnes... 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