{"id":1422,"date":"2025-03-14T16:39:43","date_gmt":"2025-03-14T15:39:43","guid":{"rendered":"https:\/\/concertience.fr\/leblog\/?p=1422"},"modified":"2025-04-27T23:16:16","modified_gmt":"2025-04-27T21:16:16","slug":"indicateurs-qualite-2024","status":"publish","type":"post","link":"https:\/\/concertience.fr\/leblog\/indicateurs-qualite-2024\/","title":{"rendered":"Indicateurs qualit\u00e9 2024"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img data-opt-id=1548366215  fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/mlkqhmyobbaq.i.optimole.com\/w:1024\/h:683\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2025\/03\/hongwei-fan-posNjWgxY38-unsplash-2.jpg\" alt=\"\" class=\"wp-image-1435\" style=\"width:466px;height:auto\" srcset=\"https:\/\/mlkqhmyobbaq.i.optimole.com\/w:1024\/h:683\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2025\/03\/hongwei-fan-posNjWgxY38-unsplash-2.jpg 1024w, https:\/\/mlkqhmyobbaq.i.optimole.com\/w:300\/h:200\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2025\/03\/hongwei-fan-posNjWgxY38-unsplash-2.jpg 300w, https:\/\/mlkqhmyobbaq.i.optimole.com\/w:768\/h:512\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2025\/03\/hongwei-fan-posNjWgxY38-unsplash-2.jpg 768w, https:\/\/mlkqhmyobbaq.i.optimole.com\/w:1536\/h:1025\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2025\/03\/hongwei-fan-posNjWgxY38-unsplash-2.jpg 1536w, https:\/\/mlkqhmyobbaq.i.optimole.com\/w:1618\/h:1080\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2025\/03\/hongwei-fan-posNjWgxY38-unsplash-2.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\" id=\"block-8693c5b7-717a-41ef-87a5-7bff37e6fc4e\">C&rsquo;est avec joie et gratitude que je c\u00e9l\u00e8bre les indicateurs qualit\u00e9 2024, qui confirment l&rsquo;am\u00e9lioration continue que nous cherchons \u00e0 vivre. Pour 304 stagiaires interrog\u00e9.e.s, dans des formations inter-entreprises et intra-entreprises :<\/p>\n\n\n\n<ul id=\"block-7e002c33-4e87-4d79-b878-36dba69295b8\" class=\"wp-block-list\">\n<li>Concernant&nbsp;<strong>l\u2019ad\u00e9quation de la formation aux attentes du stagiaire<\/strong>&nbsp;: <strong>99 % sont satisfaits et tr\u00e8s satisfaits<\/strong> ; 1% sont mitig\u00e9s et 0% sont insatisfaits,<\/li>\n\n\n\n<li>Concernant les&nbsp;<strong>m\u00e9thodes p\u00e9dagogiques et la dur\u00e9e&nbsp;<\/strong>: <strong>98 % sont satisfaits et tr\u00e8s satisfaits<\/strong> ; 2% sont mitig\u00e9s et 0% sont insatisfaits,<\/li>\n\n\n\n<li>Concernant les&nbsp;<strong>apprentissages du stagiaire pendant la formation<\/strong>&nbsp;: <strong>100% sont satisfaits et tr\u00e8s satisfaits<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"block-6c2b44c8-1e75-4358-9f62-f8ac37f94884\">Pour la question de l\u2019<strong>employabilit\u00e9<\/strong>, qui n&rsquo;est pas toujours claire pour les stagiaires interrog\u00e9.e.s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>72 % consid\u00e8rent que la formation renforce leur employabilit\u00e9,<\/li>\n\n\n\n<li>18% n&rsquo;ont pas d&rsquo;avis sur la question ou n&rsquo;y r\u00e9pondent pas<\/li>\n\n\n\n<li>10 % consid\u00e8rent que la formation ne renforce pas leur employabilit\u00e9<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"block-3b65f015-fc3b-4551-8a66-1f5b0b9875cc\">Je pourrais reprendre mot pour mot ce que j&rsquo;ai \u00e9crit il y a un an dans mon <a href=\"https:\/\/concertience.fr\/leblog\/les-indicateurs-qualite-concertience-2023\/\" target=\"_blank\" rel=\"noreferrer noopener\">bilan qualit\u00e9 2023<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce qui m&rsquo;a particuli\u00e8rement marqu\u00e9e cette ann\u00e9e c&rsquo;est de mesurer combien, dans ces formations et accompagnements, la diversit\u00e9 (de profils, d&rsquo;environnement professionnel et citoyen, d&rsquo;engagement, de niveau social, de culture, de nationalit\u00e9, de genre&#8230;) est une richesse. J&rsquo;offre, avec la CNV et l&rsquo;exp\u00e9rience, un espace de s\u00e9curit\u00e9 et de confiance dans lequel chaque personne peut se d\u00e9voiler, s&rsquo;exprimer, \u00eatre entendue et progresser. Je suis touch\u00e9e d&rsquo;entendre, probablement \u00e0 chaque formation, combien cette exp\u00e9rience est fondatrice pour beaucoup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je suis \u00e0 nouveau reconnaissante de toutes les personnes qui s\u00e8ment cet art de vivre dans leur quotidien, dans leur fa\u00e7on de travailler, de coop\u00e9rer, de communiquer et d&rsquo;accompagner. M\u00eame maladroitement, elles inspirent, ouvrent une voie et donnent envie \u00e0 d&rsquo;autres de se former. Elles donnent \u00e0 voir que c&rsquo;est la mani\u00e8re la plus puissante de diffuser la CNV !<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"block-b82776de-ac12-439e-9784-3a1524945834\">Aujourd&rsquo;hui une personne me demandait \u00ab\u00a0Qu&rsquo;est-ce qui vous donne le plus de joie dans votre activit\u00e9 de formatrice certifi\u00e9e du CNVC ?\u00a0\u00bb. Ma r\u00e9ponse est celle ci : c&rsquo;est d&rsquo;entendre celles et ceux qui, apr\u00e8s une formation et parfois m\u00eame 15 ans apr\u00e8s, expriment leur reconnaissance envers ce processus qui a transform\u00e9 leur vie et leurs relations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"block-55d089ea-bbb8-4782-a51e-2d4160adbee9\">Vos retours nous sont pr\u00e9cieux et je vous remercie pour votre authenticit\u00e9, vos c\u00e9l\u00e9brations et vos suggestions d\u2019am\u00e9lioration !<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"block-268e0588-4ae9-4aab-b997-eb694239b256\">Fran\u00e7oise Keller<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img data-opt-id=441177107  fetchpriority=\"high\" decoding=\"async\" width=\"633\" height=\"338\" src=\"https:\/\/mlkqhmyobbaq.i.optimole.com\/w:auto\/h:auto\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2025\/03\/LogoQualiopi-300dpi-Avec_Marianne.png\" alt=\"\" class=\"wp-image-1425\" style=\"width:410px;height:auto\" srcset=\"https:\/\/mlkqhmyobbaq.i.optimole.com\/w:633\/h:338\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2025\/03\/LogoQualiopi-300dpi-Avec_Marianne.png 633w, https:\/\/mlkqhmyobbaq.i.optimole.com\/w:300\/h:160\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2025\/03\/LogoQualiopi-300dpi-Avec_Marianne.png 300w\" sizes=\"(max-width: 633px) 100vw, 633px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\" id=\"block-a539123e-5ee1-433d-9cf3-5b62bd560e80\">La certification qualit\u00e9 a \u00e9t\u00e9 d\u00e9livr\u00e9e au titre de la cat\u00e9gorie d\u2019actions suivantes : actions de formation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Photos de&nbsp;Dulcey Lima et Hongwei Fan sur&nbsp;Unsplash<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-opt-id=987369955  data-opt-src=\"https:\/\/mlkqhmyobbaq.i.optimole.com\/w:1024\/h:72\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2025\/03\/filet_concertience.png\"  decoding=\"async\" width=\"1024\" height=\"72\" src=\"data:image/svg+xml,%3Csvg%20viewBox%3D%220%200%201024%2072%22%20width%3D%221024%22%20height%3D%2272%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%3Crect%20width%3D%221024%22%20height%3D%2272%22%20fill%3D%22transparent%22%2F%3E%3C%2Fsvg%3E\" alt=\"\" class=\"wp-image-1427\" old-srcset=\"https:\/\/mlkqhmyobbaq.i.optimole.com\/w:1024\/h:72\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2025\/03\/filet_concertience.png 1024w, https:\/\/mlkqhmyobbaq.i.optimole.com\/w:300\/h:21\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2025\/03\/filet_concertience.png 300w, https:\/\/mlkqhmyobbaq.i.optimole.com\/w:768\/h:54\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2025\/03\/filet_concertience.png 768w, https:\/\/mlkqhmyobbaq.i.optimole.com\/w:1536\/h:108\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2025\/03\/filet_concertience.png 1536w, https:\/\/mlkqhmyobbaq.i.optimole.com\/w:1920\/h:134\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2025\/03\/filet_concertience.png 2048w\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>C&rsquo;est avec joie et gratitude que je c\u00e9l\u00e8bre les indicateurs qualit\u00e9 2024, qui confirment l&rsquo;am\u00e9lioration continue que nous cherchons \u00e0 vivre. Pour 304 stagiaires interrog\u00e9.e.s, dans des formations inter-entreprises et intra-entreprises : Pour la question de l\u2019employabilit\u00e9, qui n&rsquo;est pas toujours claire pour les stagiaires interrog\u00e9.e.s : Je pourrais reprendre mot pour mot ce que<a class=\"excerpt-read-more\" href=\"https:\/\/concertience.fr\/leblog\/indicateurs-qualite-2024\/\" title=\"ReadIndicateurs qualit\u00e9 2024\">&#8230; Lire plus &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":1423,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,119],"tags":[100,7,120,79,54,121,76,19,22],"class_list":["post-1422","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","category-qualite","tag-authenticite","tag-cnv","tag-communicationnonviolente","tag-conduite-du-changement","tag-cooperation","tag-diversite","tag-empathie","tag-leadership","tag-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Indicateurs qualit\u00e9 2024 - Le blog de Fran\u00e7oise Keller<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/concertience.fr\/leblog\/indicateurs-qualite-2024\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Indicateurs qualit\u00e9 2024 - Le blog de Fran\u00e7oise Keller\" \/>\n<meta property=\"og:description\" content=\"C&rsquo;est avec joie et gratitude que je c\u00e9l\u00e8bre les indicateurs qualit\u00e9 2024, qui confirment l&rsquo;am\u00e9lioration continue que nous cherchons \u00e0 vivre. Pour 304 stagiaires interrog\u00e9.e.s, dans des formations inter-entreprises et intra-entreprises : Pour la question de l\u2019employabilit\u00e9, qui n&rsquo;est pas toujours claire pour les stagiaires interrog\u00e9.e.s : Je pourrais reprendre mot pour mot ce que... 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