{"id":1358,"date":"2024-03-15T21:15:16","date_gmt":"2024-03-15T20:15:16","guid":{"rendered":"https:\/\/concertience.fr\/leblog\/?p=1358"},"modified":"2024-03-28T16:46:20","modified_gmt":"2024-03-28T15:46:20","slug":"les-indicateurs-qualite-concertience-2023","status":"publish","type":"post","link":"https:\/\/concertience.fr\/leblog\/les-indicateurs-qualite-concertience-2023\/","title":{"rendered":"Les indicateurs qualit\u00e9 Concertience 2023"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img data-opt-id=1621125785  fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/mlkqhmyobbaq.i.optimole.com\/w:1024\/h:1024\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2024\/03\/2022_Inktober_6_Bouquet.png\" alt=\"\" class=\"wp-image-1362\" style=\"width:385px;height:auto\" srcset=\"https:\/\/mlkqhmyobbaq.i.optimole.com\/w:1024\/h:1024\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2024\/03\/2022_Inktober_6_Bouquet.png 1024w, https:\/\/mlkqhmyobbaq.i.optimole.com\/w:300\/h:300\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2024\/03\/2022_Inktober_6_Bouquet.png 300w, https:\/\/mlkqhmyobbaq.i.optimole.com\/w:150\/h:150\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2024\/03\/2022_Inktober_6_Bouquet.png 150w, https:\/\/mlkqhmyobbaq.i.optimole.com\/w:768\/h:768\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2024\/03\/2022_Inktober_6_Bouquet.png 768w, https:\/\/mlkqhmyobbaq.i.optimole.com\/w:1080\/h:1080\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2024\/03\/2022_Inktober_6_Bouquet.png 1536w, https:\/\/mlkqhmyobbaq.i.optimole.com\/w:125\/h:125\/q:mauto\/ig:avif\/dpr:2\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2024\/03\/2022_Inktober_6_Bouquet.png 125w, https:\/\/mlkqhmyobbaq.i.optimole.com\/w:1080\/h:1080\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2024\/03\/2022_Inktober_6_Bouquet.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p>2023 fut particuli\u00e8rement dense, avec plusieurs projets en parall\u00e8le : offrir des formations de base et d&rsquo;approfondissement sur la Communication NonViolente (CNV) et la facilitation visuelle, pr\u00e9parer les nouvelles \u00e9ditions de mes trois livres sur la CNV et sortir au grand jour l&rsquo;application Mon Jardin CNV.<\/p>\n\n\n\n<p>Pour l\u2019ann\u00e9e 2023, 223 stagiaires ont r\u00e9pondu \u00e0 notre questionnaire d\u2019\u00e9valuation de formation \u00e0 chaud, en fin de formation.<\/p>\n\n\n\n<p>Voici les r\u00e9sultats, qui nous montrent une am\u00e9lioration continue depuis que nous suivons ces indicateurs :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Concernant\u00a0<strong>l\u2019ad\u00e9quation de la formation aux attentes du stagiaire<\/strong>\u00a0: 98 % sont satisfaits et tr\u00e8s satisfaits ; 2% sont mitig\u00e9s et 0% sont insatisfaits,<\/li>\n\n\n\n<li>Concernant les\u00a0<strong>m\u00e9thodes p\u00e9dagogiques et la dur\u00e9e\u00a0<\/strong>: 97 % sont satisfaits et tr\u00e8s satisfaits ; 3% sont mitig\u00e9s et 0% sont insatisfaits,<\/li>\n\n\n\n<li>Concernant les\u00a0<strong>apprentissages du stagiaire pendant la formation<\/strong>\u00a0: 100% sont satisfaits et tr\u00e8s satisfaits.<\/li>\n<\/ul>\n\n\n\n<p>Les r\u00e9ponses sur la question de l\u2019employabilit\u00e9 sont en cours d&rsquo;analyse.<\/p>\n\n\n\n<p>J&rsquo;ai des progr\u00e8s \u00e0 faire pour am\u00e9liorer les enqu\u00eates de satisfactions des clients et des OPCOs, dont la priorit\u00e9 n&rsquo;est \u00e9videmment pas de r\u00e9pondre \u00e0 mon questionnaire et je peux tellement les comprendre !<\/p>\n\n\n\n<p>Ces indicateurs sont une c\u00e9l\u00e9bration des engagements :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le mien dans ma propre int\u00e9gration de la CNV, l&rsquo;accompagnement des personnes, la formation continue et la supervision, la recherche p\u00e9dagogique et l&rsquo;\u00e9change de pratique avec mes pairs au sein de l&rsquo;association AFFCNV,<\/li>\n\n\n\n<li>celui de Rapha\u00eblle qui g\u00e8re les inscriptions et les dossiers administratifs, qui se sont complexifi\u00e9s depuis quelques ann\u00e9es,<\/li>\n\n\n\n<li>bien s\u00fbr celui des stagiaires car c&rsquo;est vous qui faites le chemin, qui vous entraidez, qui mesurez le chemin parcouru (et pour certains d&rsquo;entre vous, vous avez d\u00e9marr\u00e9 ce chemin en tongs, quand vous \u00e9tiez venus chercher des outils, et vous n&rsquo;avez pas l\u00e2ch\u00e9 la randonn\u00e9e, quand vous avez d\u00e9couvert qu&rsquo;il s&rsquo;agissait d&rsquo;un changement de posture et de paradigme !) : bravo \u00e0 vous et merci !<\/li>\n\n\n\n<li>celui des clients car c&rsquo;est avec vous que nous mettons en place les conditions favorables des formations,<\/li>\n\n\n\n<li>celui de toutes les personnes qui recommandent ces formations ; je suis particuli\u00e8rement heureuse et reconnaissante, admirative m\u00eame, quand j&rsquo;accueille des personnes qui viennent en formation parce qu&rsquo;elles appr\u00e9cient la fa\u00e7on dont vous incarnez ce que vous avez appris !<\/li>\n\n\n\n<li>celui des partenaires qui soutiennent mon activit\u00e9, en nettoyant les locaux, en m&rsquo;apportant \u00e0 v\u00e9lo du caf\u00e9 bio d\u00e9licieux et des plats vegan, en m&rsquo;accompagnant sur ma communication ou en imprimant mes flyers etc&#8230;<\/li>\n<\/ul>\n\n\n\n<p>Et aussi j&rsquo;aimerais clarifier que tout feedback, positif ou n\u00e9gatif, apr\u00e8s ou pendant une formation, est un cadeau car il me permet de vivre de l&rsquo;authenticit\u00e9, de nourrir la confiance et de continuer \u00e0 apprendre. Merci vraiment pour votre authenticit\u00e9 dans vos retours !<\/p>\n\n\n\n<p>Ces r\u00e9sultats me donnent envie de vous accompagner encore davantage, notamment par le cursus d&rsquo;approfondissement et <a href=\"https:\/\/concertience.fr\/mon-jardin-cnv\/\">l&rsquo;application \u00ab\u00a0Mon Jardin CNV\u00a0\u00bb<\/a>, et de co-cr\u00e9er avec vous une fa\u00e7on innovante de rayonner des relations de qualit\u00e9 dans tous les espaces o\u00f9 c&rsquo;est possible !<\/p>\n\n\n\n<p>Vos retours nous sont pr\u00e9cieux et nous remercions chacune et chacun pour votre authenticit\u00e9, vos c\u00e9l\u00e9brations et vos suggestions d\u2019am\u00e9lioration !<\/p>\n\n\n\n<p>Fran\u00e7oise Keller<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img data-opt-id=1323996620  fetchpriority=\"high\" decoding=\"async\" width=\"317\" height=\"169\" src=\"https:\/\/mlkqhmyobbaq.i.optimole.com\/w:auto\/h:auto\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2022\/07\/LogoQualiopi-150dpi-AvecMarianne.png\" alt=\"\" class=\"wp-image-1169\" srcset=\"https:\/\/mlkqhmyobbaq.i.optimole.com\/w:317\/h:169\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2022\/07\/LogoQualiopi-150dpi-AvecMarianne.png 317w, https:\/\/mlkqhmyobbaq.i.optimole.com\/w:300\/h:160\/q:mauto\/ig:avif\/https:\/\/concertience.fr\/leblog\/wp-content\/uploads\/sites\/2\/2022\/07\/LogoQualiopi-150dpi-AvecMarianne.png 300w\" sizes=\"(max-width: 317px) 100vw, 317px\" \/><\/figure>\n\n\n\n<p>La certification qualit\u00e9 a \u00e9t\u00e9 d\u00e9livr\u00e9e au titre de la cat\u00e9gorie d\u2019actions suivantes : actions de formation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">La CNV suspendue<\/h2>\n\n\n\n<p>Nous avons mis en place depuis plusieurs ann\u00e9es le syst\u00e8me de CNV suspendue, sur le mod\u00e8le des caf\u00e9s suspendus, pour faciliter l\u2019acc\u00e8s de nos formations \u00e0 toutes et tous. Nous aimons voir l\u2019argent comme une \u00e9nergie qui circule pour prendre soin des besoins de chacune et de chacun. Nous aimons \u00eatre cr\u00e9atifs ensemble pour \u00eatre le plus inclusif possible.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"CNV Suspendue Concertience\" width=\"1200\" height=\"900\" src=\"https:\/\/www.youtube.com\/embed\/qvpWLR5S06E?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><em>Le montant de CNV suspendue re\u00e7u et utilis\u00e9 en 2023 est de 1&nbsp;670 euros. Il a permis d\u2019offrir des r\u00e9ductions \u00e0 <\/em>2 stagiaires qui se sont engag\u00e9s dans le cursus d&rsquo;approfondissement. Fin 2023, la caisse de CNV suspendue est vide et n&rsquo;attend que votre soutien financier, pour continuer \u00e0 soutenir des personnes qui en ont besoin (en compl\u00e9ment du b\u00e9n\u00e9volat et du soutien financier que j&rsquo;apporte si n\u00e9cessaire) !<\/p>\n\n\n\n<p>\u00c9TIQUETTES:&nbsp;<a href=\"https:\/\/concertience.fr\/leblog\/tag\/authenticite\/\">authenticit\u00e9<\/a>,&nbsp;<a href=\"https:\/\/concertience.fr\/leblog\/tag\/cnv\/\">CNV<\/a>,&nbsp;<a href=\"https:\/\/concertience.fr\/leblog\/tag\/communication-nonviolente\/\">Communication NonViolente<\/a>,&nbsp;<a href=\"https:\/\/concertience.fr\/leblog\/tag\/empathie-conversation\/\">empathie; conversation<\/a>,&nbsp;<a href=\"https:\/\/concertience.fr\/leblog\/tag\/emporwement\/\">emporwement<\/a>,&nbsp;<a href=\"https:\/\/concertience.fr\/leblog\/tag\/feedback\/\">feedback<\/a>,&nbsp;<a href=\"https:\/\/concertience.fr\/leblog\/tag\/leadership\/\">Leadership<\/a>,&nbsp;<a href=\"https:\/\/concertience.fr\/leblog\/tag\/qualiopi\/\">Qualiopi<\/a>,&nbsp;<a href=\"https:\/\/concertience.fr\/leblog\/tag\/qualite\/\">Qualit\u00e9<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>2023 fut particuli\u00e8rement dense, avec plusieurs projets en parall\u00e8le : offrir des formations de base et d&rsquo;approfondissement sur la Communication NonViolente (CNV) et la facilitation visuelle, pr\u00e9parer les nouvelles \u00e9ditions de mes trois livres sur la CNV et sortir au grand jour l&rsquo;application Mon Jardin CNV. Pour l\u2019ann\u00e9e 2023, 223 stagiaires ont r\u00e9pondu \u00e0 notre<a class=\"excerpt-read-more\" href=\"https:\/\/concertience.fr\/leblog\/les-indicateurs-qualite-concertience-2023\/\" title=\"ReadLes indicateurs qualit\u00e9 Concertience 2023\">&#8230; Lire plus &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":1362,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,119],"tags":[38,88,89],"class_list":["post-1358","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","category-qualite","tag-performance","tag-qualiopi","tag-qualite"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Les indicateurs qualit\u00e9 Concertience 2023 - Le blog de Fran\u00e7oise Keller<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/concertience.fr\/leblog\/les-indicateurs-qualite-concertience-2023\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Les indicateurs qualit\u00e9 Concertience 2023 - Le blog de Fran\u00e7oise Keller\" \/>\n<meta property=\"og:description\" content=\"2023 fut particuli\u00e8rement dense, avec plusieurs projets en parall\u00e8le : offrir des formations de base et d&rsquo;approfondissement sur la Communication NonViolente (CNV) et la facilitation visuelle, pr\u00e9parer les nouvelles \u00e9ditions de mes trois livres sur la CNV et sortir au grand jour l&rsquo;application Mon Jardin CNV. 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